Veterinary Clinic Beloeil-St-Basile Inc.

Reviews

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  We brought our dog in for a sterilization surgery and some minor corrective surgery on his back paws and everything went smoothly. Unfortunately the issue arrose when one of the treated paws bandage came off and the wound was noticed to be open. Naturally our instinct was to treat the wound with minor antiseptics and wait a couple of days. The clinic mentioned that after the surgery if we had any questions or concerns to contact them for help. We contacted the clinic six days after noticing the issue and I had mentioned it to the receptionist who argued that she could not support and decide any methods without the veterinarians consent, who wasn't available and unreachable by the phone or at the clinic. Which I found to be unacceptable as we looked for reassurance in our pet's health. I have to make an appointment with the veterinarian to be told how to proceed and that I should hope that my dog does not develop an infection. Which would then result in more vetenrary bills for antibiotics. I would have hoped that within less than a week the clinic could have offered us a window in which we could bring our dog in the case of anything, but no, I have to wait. To meet a vet. That can't speak to me over the phone and that I have to meet in person with an appointment. All this time my dog risks developing an infection. I'm strictly disappointed in this clinic as the procedures and surgeries are well done by the veterinarian but what really kills the experience is the reception and staff. Completely and utterly useless. Train your staff to reassure your customers.
  By Sunil, December 04, 2016

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